Retention Rate

Content

Definition

The Retention Rate measures the percentage of customers or users who continue to use a service over a specific period, indicating customer satisfaction and loyalty.

Usage and Context

The retention rate measures the percentage of customers or users who continue using a service over a given period.

Frequently asked questions

  • What does customer retention rate measure? Customer retention rate measures how many customers stay with a company over a set period, indicating loyalty and satisfaction.
  • What is the retention rate a measure of? Retention rate measures the percentage of customers or employees that a company keeps over a specific time.
  • What does retention rate mean? Retention rate is the percentage of customers or employees who stick with a company over a specific time period.

Related Software

HubSpot, Salesforce

Benefits

The retention rate tracks how many customers or users continue to use a service over time.

Conclusion

The retention rate indicates how many customers or users continue using a service over time.

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